1. Use Customer’s names.
You Should Learn the names of your Loyal and Daily customers and greet them with their name. You can also use your Customer’s names in Support communications with them in your support system, whether that’s direct mail or email newsletters.
Consider having your customer service that uses their real names, too, in emails, chats, phone calls or other interactions with customers. A consumer retention research shows that 68% of customer’s leave your service or product because they feel that they are not given proper attention or support.
It can be a lot more caring, attentive and personal than communicating with [email protected]
2.Implement a loyalty program.
Loyalty programs can be as simple as rewarding consumers paper punch cards (“Buy 10 Coffe and your next one is free!”) or Generously offering a regular customer dessert on the house.
3. Make recommendations.
Using information about customers’ Behaviour and past purchasing habits you can make it easier for you to recommend new products they might like and This will increase your consumer retention. For instance, a store could make suggestions when customers visit the Store or You can send them a personalized email or text message with their name when new products come in that they might like, Based on their past Purchases and searches.
E-commerce businesses may want to add a recommendation feature to their websites. These offer suggestions for similar or complementary purchases to shoppers as they browse products or services, or put items in their carts.
4. Give customers multiple consumer service channels.
Some customers like to get Support and help via live chat, others would rather send an email, and still, others want to talk to a live person on the phone.
By providing multiple touch points for accessing customer service, you can allow customers to personalize their experience using the method(s) they prefer.