Being an entrepreneur is like constantly walking on knife-edges. Every step that you take has to be well-planned beforehand because one wrong step on the way can set back your company's success by a few months or even years. One of the main tasks that an entrepreneur has to do during his entire entrepreneurial life is to keep securing funds for his venture. Whether you had … [Read more...]
4 Ways to increase customer retention by providing personalized customer service
1. Use Customer's names. You Should Learn the names of your Loyal and Daily customers and greet them with their name. You can also use your Customer's names in Support communications with them in your support system, whether that's direct mail or email newsletters. Consider having your customer service that uses their real names, too, in emails, chats, phone calls or other … [Read more...]